1. Scope of this policy

This Privacy Policy explains the privacy practices of River City Home Inspectors (“RCHI,” “we,” “us,” or “our”) for rchomeinspectors.com and information collected when you contact us about residential inspection services.

This policy applies to website visitors and prospective or current customers. It does not replace any separate inspection agreement or other contract that may apply to services you purchase.

2. Information we collect

Information you submit

When you use our contact or inspection-request form, call us, or email us, we may collect:

• Your name, telephone number, and email address.
• Your preferred inspection date and requested service type.
• The address of the property to be inspected.
• Messages, special instructions, and other information you choose to provide.
• Records of our communications and information reasonably necessary to schedule or provide an inspection.

Information collected automatically

When you visit the website, our hosting, analytics, and security services may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, timestamps, and information about website interactions or errors.

We do not intentionally collect Social Security numbers, financial-account credentials, medical information, or other highly sensitive personal information through this website. Please do not include such information in the contact form.

3. How we use information

We use personal information for legitimate business purposes, including to:

• Respond to questions and inspection requests.
• Schedule, prepare for, and provide home-inspection services.
• Communicate about appointments, service details, reports, and follow-up matters.
• Maintain business and customer-service records.
• Understand website traffic and improve our content, services, and website performance.
• Detect spam, fraud, malicious activity, and security threats.
• Comply with legal obligations and establish, exercise, or defend legal claims.

4. Cookies, analytics, and embedded services

The website and its service providers may use cookies and similar technologies that help pages function, remember preferences, measure website use, and protect against spam or unauthorized activity. You can usually block or delete cookies through your browser settings, although doing so may affect some website features.

Google Analytics

We use Google Analytics to understand general website activity, such as page visits, traffic sources, device information, and interaction patterns. Google may receive information including your IP address, page URL, browser information, and cookies or similar identifiers. Learn more about how Google uses information from sites that use its services.

Google Maps

Our contact page includes an embedded Google Map. When the map loads, Google may receive your IP address, the page you visited, device information, and other data governed by the Google Privacy Policy.

WordPress and security technologies

Our website uses WordPress and related service providers and plugins, including tools for forms, anti-spam, analytics, backups, and security. These technologies may process technical information, form-submission data, or security logs as needed to provide their functions.

5. How we disclose information

We may disclose information only as reasonably necessary for the purposes described in this policy, including to these categories of recipients:

• Website and hosting providers that host, maintain, back up, or support the website.
• Form, email, and anti-spam providers that transmit inquiries and protect the website from unwanted submissions.
• Analytics and embedded-content providers, including Google, that help measure website use or display maps.
• Security providers that monitor threats, block malicious activity, and maintain system logs.
• Professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, or address a legal claim.
• A successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of the business, subject to appropriate protections.

Service providers may process information only for the services they supply to us and are responsible for their own privacy practices where they act independently.

6. Data retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business and inspection records, resolve disputes, enforce agreements, meet legal or insurance requirements, and protect the website. Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable obligations.

7. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, alteration, or disclosure. These measures include secured website connections, access controls, backups, anti-spam tools, and website-security monitoring.

No internet transmission or storage system is completely secure. For that reason, we cannot guarantee absolute security, and you should avoid sending highly sensitive information through the website.

8. Your choices and privacy rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, or to withdraw consent for future communications. Depending on where you live and subject to legal exceptions and applicability requirements, you may have additional rights concerning your personal information.

To make a privacy request, email wstelly@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before acting on a request. We will not discriminate against you for exercising an applicable privacy right. If we deny a request, you may ask us to reconsider by replying to our decision.

You can manage cookies through your browser settings. You may also use Google’s available privacy and advertising controls to manage information associated with Google services.

9. Children’s privacy

This website and our inspection services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the website, please contact us so we can review and delete it as appropriate.

10. Third-party websites

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and RCHI is not responsible for the content or privacy practices of third parties.

11. Changes to this policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the website or another appropriate method.

12. Contact us

For questions about this policy or our handling of personal information, contact: